COMMON PROBLEM
01 Order Process
Please read carefully before placing an order
Please add the selected product to the shopping cart
Please add the selected product to the shopping cart and fill in your shipping information. EDGE adopts the international standard SSL information security encryption to protect the privacy of personal data.
payment procedure
We provide "Online Card" and "LINE PAY" payment methods. You will be directed to the Blue New Cash Flow Payment window. After your payment is completed, it will be automatically imported back to our official website and confirm whether the order is established. And we will also send an order establishment message to your mailbox, please also confirm whether the purchased style and quantity are correct!
Logistics Notice
Customs and import duties for international orders
Import duties and VAT; taxes are not included in the item price or shipping. These costs are borne by the buyer.
Your order may be subject to VAT, import duties, and once your package arrives in your country. We do not charge VAT, duties and taxes and cannot predict your actual taxes. If these additional charges do arise, then you must pay them off in order for the package to clear customs. For more information about your local customs policy, please contact your local customs.
We ship to the following countries and regions:
North America
USA / Canada / Mexico
Africa, Middle East, India
Azerbaijan/ Bahrain/ Botswana/ Egypt/ Equatorial Guinea/ India/ Israel/ Jordan/ Kuwait/ Lebanon/ Oman/ Qatar/ Reunion/ Saudi Arabia/ Seychelles/ South Africa/ St. Karen Isle of Nawa / United Arab Emirates
Asia-Pacific
Australia / Brunei / Cambodia / China - Suspended / French Polynesia / Hong Kong / Indonesia / Kazakhstan / Laos / Macau / Malaysia / Maldives / New Zealand / Philippines / Taiwan / South Korea / Singapore / Thailand / Uzbekistan / Vietnam
Europe
Albania / Andorra / Austria / Belarus / Belgium / Bosnia and Herzegovina / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Faroe Islands / Finland / France / Germany / Gibraltar/Greece/ Greenland/ Hungary/ Iceland/ Ireland/ Italy/ Latvia/ Liechtenstein/ Lithuania/ Luxembourg/ Macedonia/ Malta/ Moldova/ Monaco/ Montenegro/ Netherlands/ Norway/ Poland/ Portugal/ Romania/ Russia/ San Marino/ Serbia/ Slovakia/ Slovenia/ Spain/ Saint Pierre and Miquelon/ Sweden/ Switzerland/ Turkey/ Ukraine/ United Kingdom
Latin America and the Caribbean
Anguilla/ Antigua & Barbuda/ Argentina/ Aruba/ Bahamas/ Barbados/ Belize/ Bermuda/ Bolivia/ Brazil/ Cayman Islands/ Chile/ Colombia/ Costa Rica/ Dominica /Dominican/Ecuador/El Salvador/Falkland Islands/French Guiana/Grenada/Guateloupe/Guatemala/Guiana/Honduras/Jamaica/Martinique Island/ Mexico/ Montjela/ Netherlands Antilles/ Nicaragua/ Panama/ Paraguay/ Peru/ Saint Christopher and Nevis/ Saint Lucia/ Saint Vincent and the Grenadines/ Suriname/ Trinidad/ Turks and Caicos / Uruguay / Venezuela / British Virgin Islands
02 Instructions for Return and Exchange
Please read carefully before placing an order
Return service
If the invoice is lost, please forgive us that we cannot help you return it!
When we receive the product and confirm that it is brand new and unused, please provide us with the account of the refund amount, and we will process the refund immediately. (without notice)
We will refund the product amount, but the return shipping fee should be borne by the sender, please forgive us that we cannot absorb it on your behalf
Exchange service
Only provide shipping negligence and defective product replacement service when shipping
We do not accept exchange services at one rate, please confirm the style and order you choose before placing an order, whether it matches your product!
If you have any doubts, please contact our customer service staff before placing an order. Before shipping, we will confirm the condition of the goods before shipping and order information.
Appreciation Period Rules
The 7-day appreciation period is not a usage period or a trial period. Product must be brand new and unused when returned within 7 days!
03 Purchase Notes
Please read carefully before purchasing
shipping time
EDGE is a product imported from Japan, and in order to provide consumers with the latest product styles at any time, it is sold by pre-order.
After remittance, if there is stock in 1~2 working days (excluding holidays), you can receive the goods. [Under normal conditions, the delivery days of the package will be calculated on the basis of one working day after the order is established. 】
Order processing and shipping time is Monday to Friday (excluding public holidays and consecutive holidays).
*In case of major events or disasters, please follow the announcement of the local logistics company.
Please note that in the event of consecutive holidays, order processing and shipping will be delayed.
How to check the delivery status of the product?
International Orders
Shipping method
Shipping Method
Shipping time
Estimated Delivery Time
freight
Shipping Fee
International Express Mail (EMS)
Shipping to Taiwan, Hong Kong, Macau
3 working days (USD$39/1KG)
International e-Packet 6 working days NT190
If you have any questions, you can ask our help to check the logistics status.